Frequently Asked Questions About Chenille Stems

Frequently asked questions－Products & Specifications

What products do you supply?

We focus on chenille stems for craft and DIY applications. Our related product categories include flower stamens, stem wires, and craft tools. These products can be used for handmade flowers, floral arrangements, and other creative projects.

What sizes of chenille stems are available?

We offer chenille stems in different specifications. One of our listed options is 30 cm in length and 6.5 mm in diameter. Please contact us to confirm the available sizes and specifications for your required product.

What colors are available?

Our chenille stems are available in a range of colors, including white, black, brown, bamboo green, sea blue, and royal blue, among other options. Color availability may vary by product specification and current inventory. Contact us for an updated color list.

What materials are your chenille stems made from?

One of our listed chenille stem specifications uses polyester flocking and iron wire. If you require specific material information for product evaluation, retail listing, or purchasing documentation, please tell us which product you are interested in.

What can chenille stems be used for?

Chenille stems are versatile craft materials suitable for DIY crafts, handmade flowers, school projects, educational activities, animal and character crafts, jewelry and accessories, party decorations, and seasonal projects such as Christmas, Halloween, and Valentine's Day crafts.

Frequently asked questions－Customization & Packaging

Can you provide customized colors and sizes?

We can discuss color and size requirements for your project. Availability and feasibility depend on the requested specifications, order quantity, and production arrangements. Please share your preferred colors, dimensions, and estimated quantity so we can review your requirements.

What is your standard packaging?

Our standard packaging is a transparent OPP bag containing 100 chenille stems per bag. Packaging details can be confirmed according to the selected product and order requirements.

Can I customize the packaging?

Yes, alternative packaging options can be discussed. In addition to standard OPP bags, possible options include paper boxes, blister packaging, and other packaging formats, depending on product suitability, order quantity, and production requirements.

Do you support private-label packaging and customized craft sets?

We can discuss private-label packaging and customized chenille stem sets for qualifying orders. Please provide your branding requirements, packaging artwork if available, product combinations, and estimated order quantity so we can evaluate the project.

Frequently asked questions－Production Capacity & Stock

What is your production capacity?

Our stated maximum production capacity is up to 10,000 units per day. Actual output depends on the product specification, order quantity, production schedule, and packaging requirements. Please confirm the applicable production capacity for your order with our team.

Do you keep chenille stems in stock?

Yes, we maintain regular inventory across different product specifications. Our stated regular inventory level is approximately 5,000 cartons. Stock availability varies by color, size, product type, and order quantity, so we recommend confirming inventory before placing an order.

How quickly can you dispatch in-stock orders?

For in-stock products, we typically arrange dispatch within two business days after order confirmation, subject to stock availability, order details, and shipping arrangements. Customized products or large orders may require additional preparation time.

Can you handle bulk and repeat orders?

We support wholesale purchasing and can discuss supply arrangements for bulk and repeat orders. Please provide your expected order volume, product specifications, packaging requirements, and purchasing schedule so we can assess stock availability and production planning.

Frequently asked questions－Shipping & Delivery

Which shipping methods do you offer?

We work with international express services such as UPS and DHL for suitable shipments. For larger-volume orders, DDP sea shipping may also be available, depending on the destination and shipping arrangements.

How long does delivery take?

Typical estimated transit times are:

• UPS/DHL express: Approximately 7–10 days.

• DDP sea shipping for bulk orders: Approximately 23–33 days.

Do you offer DDP shipping?

DDP shipping may be available for qualifying orders and destinations. Under agreed DDP terms, applicable import duties and taxes are handled as specified in the shipping arrangement. Please provide your destination country and order quantity so we can confirm availability, costs, and the scope of service.

Do you ship internationally?

We support international orders and can discuss shipping arrangements for customers in different markets. Available shipping methods, costs, and delivery estimates depend on the destination, order volume, and product requirements.

Frequently asked questions－Ordering & Wholesale Purchasing

What is your minimum order quantity (MOQ)?

MOQ depends on the product, selected specifications, packaging requirements, and customization needs. Please tell us which products you need and your estimated quantity so we can confirm the applicable MOQ and quotation.

How can I get a wholesale quotation?

To receive a quotation, please provide the product type, color, size, estimated quantity, packaging requirements, destination country, and preferred shipping method. Our team can then review your requirements and prepare a suitable quotation.

Can I request samples before placing a bulk order?

Please contact our team to discuss sample availability, sample costs, and shipping arrangements. These details depend on the selected products and your requirements.

What payment methods and trade terms do you support?

FOB T/T, Bank Transfer are high recommended. All of order will take photo and video before shipping for confirmization.

Frequently asked questions－Certificates & Quality Documentation

Do you have CE and ISO 9001 certificates?

CE-related compliance documentation and ISO 9001 certification information are available for discussion and review, subject to the applicable product, certified organization, certification scope, and validity. Please contact us to request the relevant documents for your intended purchase.

Can you provide product specifications and supporting documents?

Please tell us the product and destination market, along with any documentation requirements from your purchasing team. We can review the relevant product specifications and available supporting documents for your order.

How can I start an order inquiry?

You can contact us through the inquiry form on ChenilleStemSupply.com. To help us respond efficiently, please include your product requirements, preferred colors and sizes, estimated quantity, packaging preferences, destination country, and expected delivery schedule.

Phone

+86 15205190013

Email

richard@chenillestemsupply.com